iMEDIA COMMERCE SUMMIT

30mins Presentation 1 UX, CX and transparency for Commerce

Session summary

Customer eXperience(CX) is an important idea, but not familiar in Japan yet, even eCommerce User eXperience(UX) is very popular.
CX includes not only, eCommerce UX, but many other kinds of idea and approach, for example Omni Channel, Big Data, Personalize, Customer Journey and so on.
Try to explain how should we realize the CX, and “transparency” in Commerce from now.